Thank you for letting us know how you feel. We really appreciate hearing from you.
Our business is focused on every customer having a first class experience. Unfortunately, sometimes businesses make mistakes and it looks like your experience was not as good as we would like it to be.
We want the opportunity to correct our mistake. Please would you be so kind as to contact us directly and let us know how we can set this right and turn your next visit in to a Five Star first class experience?
We hope to hear from you soon so that we can put things right.
With kind regards,